Who we are
CloudLens is provided by Nexovia LLC, 329 East Beech Drive, Schaumburg, IL, USA 60193. We are responsible for the personal data described here. For the data of people in your organization that you add to CloudLens, such as members and email recipients, we act on your behalf.
Your cloud data
CloudLens’s agent runs in your own cloud with read-only access, and your cloud data stays there. When you use CloudLens it asks the agent for summaries (totals, counts, short lists) to draw the page, and doesn’t store them. Names, emails and sign-in details of the people in your cloud are never collected. See the security page for details.
What we collect
- Account: your name, email address and sign-in details, your organization’s name, its members and their roles.
- Settings: connection names and agent addresses, email recipients for summaries and alerts, branding, and the tag keys you choose.
- Billing: your plan and payment status. Card details go straight to our payment processor; we never see them.
- Support: what you write in support requests. Obvious secrets such as keys and passwords are hidden before saving.
- Records: a log of changes made in your organization (who, what, when and from which IP address), and that a person has used their one free trial.
- Website visits: anonymous page-view counts, with addresses cleaned of anything that identifies an organization or request.
Why we use it
To provide CloudLens under our terms: signing you in, showing your dashboards, sending the summaries, alerts and account emails you’d expect (such as a welcome or a trial ending), billing, and support. Owners and admins also get a monthly update about CloudLens; anyone can unsubscribe from it in one click. To keep it secure and prevent misuse. And, where it’s in our legitimate interest, to understand how CloudLens is used so we can improve it. We don’t sell personal data or use it for advertising.
If we emailed you first
We sometimes email people at businesses that might find CloudLens useful, using business contact details that are publicly available or provided to us for that purpose. We keep only your name, work email, company and our messages, and use them only to contact you about CloudLens. If you’d rather not hear from us, reply and say so, or email support@nexovia.cloud: we’ll stop and keep a note so it doesn’t happen again. If we offered you free access, we also keep the offer (your email, company and the plan) to apply it when you sign up.
Who else handles it
We use a small number of service providers, under contracts that protect your data, for hosting and database, sign-in, payments, sending email, and website analytics. Some are in the United States; where data leaves the UK or EU, we rely on approved safeguards such as standard contractual clauses. A current list is available on request. We share data with others only if the law requires it.
Cookies and analytics
CloudLens uses cookies and your browser’s storage only to keep you signed in, to remember a free access offer you opened, and to remember your light or dark theme. These are needed for the features you use. Website analytics count page views without cookies and without identifying you.
How long we keep it
While your organization uses CloudLens. When an owner deletes the organization, everything CloudLens holds for it is removed, except the record that a person used their free trial and our own staff action log, which hold ids only. Outreach details are deleted when we stop contacting you, apart from the note not to contact you again.
Your rights
Depending on where you live, you can ask to see, correct, delete or export your personal data, object to or restrict how we use it, and complain to your data protection authority (in the UK, the ICO). Most account data can be changed by an owner in CloudLens; for anything else, contact us.
Contact
Email support@nexovia.cloud about privacy, and security@nexovia.cloud to report a security issue.