This agreement
These terms are between Nexovia LLC (329 East Beech Drive, Schaumburg, IL, USA 60193), which provides CloudLens, and the organization you create or join in CloudLens. By creating an account or using CloudLens you accept them for that organization, and you confirm you are allowed to do so on its behalf. Our privacy policy explains how we handle personal data.
What CloudLens does
CloudLens reads your cloud through a read-only agent and gives you scores, an action plan, summaries and alerts. It advises; it never changes your cloud. You decide what to do with its advice and remain responsible for your cloud, its security and its costs.
Figures come from your cloud provider and can be delayed or incomplete. Savings are estimates. Explanations written by the AI Advisor can be wrong: check them before acting. CloudLens helps you prepare for audits and questionnaires but doesn’t certify compliance with any standard.
Your account
- Keep your sign-in secure and your details accurate. Owners of your organization control its members, connections, settings and billing.
- Only connect clouds you are authorized to connect, and only add email recipients who expect to hear from CloudLens.
- You’re responsible for what happens under your organization’s accounts.
The agent in your cloud
The agent and its storage run in your own cloud account, under your control, and your cloud provider bills you for them. The running costs we show are estimates. You can remove the agent at any time; here’s how.
Trial, free access and plans
- Free trial: 14 days with everything included, no card needed. One trial per person.
- Free access: sometimes we offer a plan at no charge for a set time, for example through a personal link. It applies only to the organization and email it was offered for, and ends on the date given, or when we tell you in advance.
- Paid plans are billed monthly in advance, plus any tax that applies. You can change plan or cancel at any time in Billing. Cancelling stops the next renewal; you keep the plan until the end of the period you’ve paid for. Payments aren’t refunded for part of a month unless the law requires it.
- We may change prices with at least 30 days’ notice by email. The new price applies from your next renewal after that.
When a plan ends
When a trial, free access or paid plan ends without a new one, your dashboards stay readable for 7 days, then pause along with summaries and alerts. Nothing is deleted: choosing a plan brings everything back. Deleting your organization removes everything CloudLens holds for it.
Fair use
Don’t misuse CloudLens: no attempts to reach other organizations’ data, to overload or break the service, to copy or reverse engineer it, to resell it without our agreement, or to send email to people who haven’t asked for it. We may suspend an organization that does, and will tell you why unless the law or security prevents it.
Your data
Your cloud data stays in your cloud and remains yours. CloudLens asks your agent for summaries when you use it and doesn’t store them. What we do keep is listed on our security page and in the privacy policy. We may use counts of how CloudLens is used, never your cloud data, to improve it.
Availability and support
We work to keep CloudLens available and to fix problems quickly, but we don’t promise any particular uptime or response time. Support is by email at support@nexovia.cloud and through Support in the app.
Warranties and liability
CloudLens is provided as it is. To the extent the law allows, we give no warranties beyond those in these terms, and we aren’t liable for indirect or consequential loss, lost profits or lost data. Our total liability for anything relating to CloudLens in any 12 months is limited to what your organization paid us in those 12 months. Nothing here limits liability that the law doesn’t allow to be limited.
Changes and contact
We may update these terms. For changes that matter, we’ll email your organization’s owners at least 30 days before they apply; continuing to use CloudLens after that means you accept them. Questions: support@nexovia.cloud.